Why Mill City Medical?
We believe in primary care that puts people first.
Patients are at the very heart of our organization
To take a page from Boston’s favorite bar, Cheers, we pride ourselves on being a medical practice “where everybody knows your name.” For us, that means connecting with you, our patients, on an individual level. We want to get to know you so we can provide you with the best in primary care for your whole selves. And we want you to get to know us, too, so you can be comfortable and happy entrusting us with your healthcare.
Healthcare is confusing. Let us help make sense of it. From help managing your medications to assistance navigating Medicare, you’ll get extra time and attention at Mill City Medical.
Let us help take the stress out of healthcare.
Healthcare is confusing. Let us help make sense of it. From help managing your medications to assistance navigating Medicare, you’ll get extra time and attention at Mill City Medical.
It comes down to our five core values:
- Strong patient-doctor relationships
- Clinical excellence
- Exceptional patient experience
- Cutting-edge innovation and technology
- Affordability
Strong patient–doctor relationships
For us, this relationship – this special partnership – is at the core of practicing personalized, compassionate, top-quality medicine. Our doctors work closely and collaboratively with you to build this vital rapport of trust and respect. After all, we recognize that working with the right doctor can make all the difference in the world.
At Mill City Medical, we know that everyone’s story is different and involves so much more than just what’s on your medical chart. Your primary care doctor will take the extra time to listen to your story, because caring takes time. A visit to your doctor shouldn’t feel rushed. Likewise, we encourage you and your caregivers to take an active role in your healthcare. This means speaking freely with us, asking questions about options and treatments, making decisions together, expressing your concerns, and sharing feedback with us. Ours is a warm and caring atmosphere in which we truly hear and respect you.
By taking this time together, we can make a bigger difference in your health.
Clinical excellence
Mill City Medical’s value of clinical excellence comes down to what we call the four Cs:
- Patient Centered
- Credentials
- Comprehensive
- Care teams
Patient Centered
As we always say, we believe in primary care that puts people first. Our patients are our number one priority. Your Mill City Medical providers are compassionate, empathetic, and caring. Our care model places a strong emphasis on communication and collaboration between the patient and physician. Your provider will take the time to listen to you, understand your needs and concerns, and address them. They know that an illness’s impact isn’t limited to your symptoms; it can affect your daily routines, habits, and relationships. That’s why we don’t just focus on treating your health issues but also aim to solve the root causes. And we’ll help you make decisions about your care in partnership with you, always respecting your needs and preferences.
The goal of patient-centered primary care is to improve patient satisfaction and health outcomes by providing care that is personalized, high-quality, and focused on the needs of the individual patient.
Credentials
Our medical professionals are highly qualified, knowledgeable, and skilled in their field. Each physician is board certified by the American Board of Internal Medicine. An “internist” is a personal physician who provides long-term, comprehensive care in the office and in the hospital, managing both common and complex illnesses of adolescents, adults and the elderly. Internists are trained in the diagnosis and treatment of cancer, infections and diseases affecting the heart, blood, kidneys, joints and the digestive, respiratory and vascular systems. They are also trained in the essentials of primary care internal medicine, which incorporates an understanding of disease prevention, wellness, substance abuse, mental health and effective treatment of common problems of the eyes, ears, skin, nervous system and reproductive organs. Maintaining board certification means we also stay up to date with the latest medical advancements and practices. At Mill City, we combine these world-class credentials with an intimate, small-office feel.
Comprehensive
Comprehensive primary care is a holistic approach to healthcare that prioritizes the patient’s overall well-being and takes into account the physical, mental, and social aspects of health. This approach emphasizes the establishment of a long-term, trusting relationship between the patient and primary care physician, with the physician serving as the patient’s medical home.
In comprehensive primary care, the primary care physician is responsible for coordinating all aspects of the patient’s care, including preventative services, routine check-ups, and management of chronic conditions. This coordination of care helps to ensure that the patient receives the right care at the right time, and that all healthcare providers are working together towards a common goal.
The comprehensive primary care model also places a strong emphasis on preventative care, including routine screenings and immunizations, as well as patient education and lifestyle counseling. This proactive approach to healthcare helps to detect and prevent health problems before they become serious and more difficult to treat.
The overall aim of comprehensive primary care is to provide patients with high-quality, coordinated, and cost-effective healthcare that meets their individual needs and improves their overall health and well-being.
It’s our job to give each patient everything they need to live a happier and healthier life.
Care Teams
Mill City Medical patients can enjoy peace of mind knowing they’re supported by a team of clinicians who remain well-informed of their needs and whose priority is providing top-quality care. Here, we work in dedicated collaborative patient care teams. These teams comprise a primary care doctor; advanced care practitioners, such as a nurse practitioner or physician assistant; and medical assistants. They work together to treat the whole person. And they’ll work closely with you to create a comprehensive healthcare plan that’s tailored to your individual healthcare needs. You’ll really get to know the people on your care team, and you’ll have support from an entire team that understands the whole picture of your health. They’re here to make sure you are happy and healthy and feeling your best.
This teamwork mindset extends beyond the offices of Mill City Medical, too. Your patient care team can coordinate your care with other healthcare providers, such as specialists, communicating with them about you to ensure that you receive exceptional integrated treatment.
Exceptional patient experience – We’re ranked #1 for a reason
At Mill City, we believe excellence must extend beyond clinical care to your overall patient experience. This means taking responsibility for the entirety of your care experience. This also means hiring and retaining knowledgeable, skilled, and friendly staff who get to know you and are there to help when you need it.
We want our patients to be able to access care and information where and when they need it, in a way that best meets their preferences – and without the financial barriers to access. This includes offering:
Making the healthcare experience as convenient and accessible as possible for the patient
- same-day and walk-in appointments
- telemedicine visits
- a secure patient portal to view your medical records, receive lab results, and communicate with their patient care teams
- access to a care team member after hours.
A positive patient experience is also about accessibility, and Mill City offers three convenient, state-of-the-art locations with flexible office hours and appointment availability. It’s a whole new patient experience.
Innovation and technology
As we continuously strive to be the best for our patients, innovation and technology are key. Both are key factors driving change in modern medicine, and keeping up with those changes empowers Mill City Medical to provide both cutting-edge clinical care and a convenient, safe, and positive patient experience.
In our state-of-the-art offices, we use secure and user-friendly applications and tools to better communicate both with you and our own patient care teams. What’s more, we take advantage of advances in technology to tackle pain points along your patient journey. We’ve formed a number of strategic partnerships and are working closely with leading technology companies to explore innovative solutions to clinical problems and new ways of improving our patient experience.
Affordability
We know that affordability of health services and prescription drugs is one of the most important concerns and challenges influencing your healthcare decisions. We are dedicated to doing our part to make sure you have as many options available to you as possible. Ensuring that you know and understand your options – and the value of those options – is a mainstay of our care.
