OFFICE POLICIES

Make sure that you have signed up for our Patient Portal.  The portal facilitates better communication with your physician’s office by providing convenient 24x7 access from the comfort and privacy of your own home or office.

 

Appointment Policies:

  • Please call or go online for all office visits and appointments.

  • Patients arriving significantly late for their appointment may need to be rescheduled to another date, time and or provider.  Every effort will be made to have you seen on the day scheduled, but depending on the schedules and fairness to the other patients, you may have to wait to be seen.

  • We recognize that everyone’s time is valuable, so we make every effort to maintain the scheduled appointment times, but urgent situations sometimes disrupt the schedule.  We ask for your understanding and patience during these delays.  We will make every effort to keep your waiting time to a minimum.

  • If you are unable to keep your appointment, please call.  If a patient fails to keep an appointment and fails to notify the office prior to appointment time, a fee may be applied.  It is a case by case review. 

  • Reminders for appointments are sent via our phone system and email at least forty-eight (48) hours prior to  the appointment.  Patients information including address, telephone numbers and insurance are reconfirmed at each and every appointment.

  • If you have any outstanding tests, please have them completed a week before your scheduled appointment.

 

Emergencies and After-Hours Calls:

  • If there is a true, life threatening emergency, call 9-1-1.

  • Please be aware there is always a physician responsible for patient care after hours, especially in an emergent situation.  Please call our office phone (978-970-1607) and you will be directed on how to page the “On-Call” physician.

  • For routine calls, we ask that you please call the office on the next business day or feel free to access our portal for all issues of non-urgent nature.

 

Prescription Policies:

  • Please allow forty-eight (48) hours to refill a prescription.  Leave the information on your provider’s prescription line or utilize the patient portal.

  • If prescriptions cannot be filled over the telephones you may need to come into the office to pick-up the paper prescription or have it mailed to you. 

  • Prior to your scheduled appointments, please check all prescriptions if refills are needed.

 

Insurance Policies:

  • At this time, due to COVID, we request all office co-pays to be paid online or mailed in. 

  • We will submit insurance claims for our patients.  However, the agreement of the insurance carrier to pay for medical care is a contract between you and the carrier.  You should direct questions/complaints regarding coverage to your insurance carrier, your employer or to your agent.  It is the patient’s responsibility to understand his/her medical benefits.
     

Referral Policies:

  • Please request all referrals at least seven (7) days prior to your appointment with the specialist if possible.

  • All referrals should be approved by your primary care physician.  Patients who require referrals should follow this protocol to confirm that the provider is part of our network.

  • Unfortunately appointments without proper prior approval may result in the patient’s own financial responsibility.

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