Patient Portal

No, myTuftsMed is a free service.

Yes, the myTuftsMed app is available for both Apple iOS devices (iPhone and iPad) and Android devices. To download the app, launch the App Store, Play Store, or market app on your device and search for myTuftsMed. Download the myTuftsMed app. Before you can log in to the mobile myTuftsMed app, you must have a myTuftsMed account. If you do not have one yet, you can create a myTuftsMed account online at the sign-up page.

For your security, your activation code is good for 45 days after you receive it. If you did not sign up for a myTuftsMed account within 45 days of receiving your activation code, you need to request a new one from your health care clinician’s office or by completing a form on the Signup page. After you sign up, you no longer need your activation code.

myTuftsMed accounts are available to Tufts Medicine patients aged 13 or older. If you are under the age of 12, your parent or guardian can access your record through their myTuftsMed account after submitting a Child Proxy Access Consent Form to your health care clinician’s office or the Health Information Management office. This access can also be requested once the parent or guardian logs in to their own account via the ‘Messaging’ menu. Once your child turns 13, your access will change. You will receive access to allergies, immunizations, and growth chart. This is due to laws that provide privacy protection of some health care information to children 13 years and older. See references below for more information

• MA Government Website
• (Pub.L. 104–191, 110 Stat. 1936 (as amended)) Health Insurance Portability and Accountability Act of 1996.

No, your activation code is not your myTuftsMed username or password. You will use this code only once to sign up for myTuftsMed. (This code will expire after you have used it or after 45 days.) When you sign up for your myTuftsMed account, you will then be asked to create your unique myTuftsMed username and password. Once you create your myTuftsMed username, it cannot be changed. We recommend that you record your myTuftsMed username, password, and answers to your security question where you keep similar sensitive information so that you have it available to you the next time you log in to your account.

Yes, you can request a refill of your current medications if your clinician’s clinic allows these requests through myTuftsMed. Please only request refills if you are sure that you have none remaining on your current prescription. You should receive a myTuftsMed notification when the prescription refill request is approved or not approved by the authorizing clinician.

Most of your recent test results will be available to you in myTuftsMed within 3 business days of the test being performed.

Results from tests performed while you were a patient in the hospital or emergency room will be available in myTuftsMed until after you are discharged for that visit. To view these results, click on the Test Results link and toward the bottom of the Test Results page, click on the that says: Click to include labs taken during hospital stays. A list of your test results will display, and you can click on each test to view results for that test.

Please note that some test results may take longer to become available, and some tests performed outside of Tufts Medicine will not be available to view in myTuftsMed. Your health care clinician may not yet have had an opportunity to review your test results or to have contacted you regarding them. If your health care clinician chooses to add comments to a test result you have already viewed, you will receive an email message to view the test result again.

The ‘Schedule an Appointment’ feature searches your health care clinician’s schedule to find a day and time that’s good for you and then schedules your appointment. The ‘Request an Appointment’ feature sends a message to your care team with your desired appointment date and time. Your appointment is not scheduled until a member of your care team responds to your request by sending you a myTuftsMed message with your appointment details. You may need to provide additional information or review available appointment times before a member of your care team schedules your appointment.

The health information displayed in myTuftsMed comes directly from your electronic medical record at your health care clinician’s office. Please discuss any information that you are concerned about with your physician at your next appointment.

Yes, but only if you have proxy access to your family member’s myTuftsMed record. myTuftsMed offers direct access to your personal health record. When you send a message from your record, the message becomes part of your electronic medical record at Tufts Medicine. For this reason, you need to access your family member’s record first before sending a message about that person so that the message becomes part of the correct record.

To access your family member’s record while logged in to your myTuftsMed account, click on the tab with the family member’s name.

Instructions are included in the myTuftsMed message about the appointment you will receive.

The following hardware is required:

• A desktop, laptop PC, Mac, or mobile device with the My Tufts Medicine app and video capability (such as the iPhone or Android Smartphones)
• A web camera (external or integrated))
• A microphone (usually part of the web camera)
• A high-speed internet connection

Go to the Password Reset Page If you need help, please call the Patient Experience Helpdesk at (617) 636-5418, or (855) 422-7300 tollfree Monday thru Friday between 7am to 8pm, and Saturday from 9am to 1pm.

We aim to protect your privacy and the security of your information. If you remain idle for 15 minutes or more while logged into myTuftsMed, you will be automatically logged out. We recommend that you log out of your myTuftsMed session if you need to leave your computer or device for even a short period of time.

You need to correctly answer your security question to reset your password. If you cannot remember the correct answers, please call the Patient Experience Helpdesk at (617) 636-5418, or (855) 422-7300 tollfree Monday thru Friday between 7am to 8pm, and Saturday from 9am to 1pm. A help line representative will have to deactivate your account. To gain access to myTuftsMed again, you will need a new activation code to sign up for a new myTuftsMed account. To request a new activation code, submit the electronic form linked here.